Refund policy

Digital products can't be refunded once they are unlocked. Services can be refunded in full before work starts. Anything we can't deliver is refunded in full. Approved refunds are paid back within 7 working days.

Because a digital product can't be returned once it has been unlocked, it can't be refunded after delivery.

If a file is faulty and we can't fix it or replace it, we will refund it in full.

If you cancel before we start work, we refund you in full.

Once work has started, we don't refund, but we will make the revisions described on that service's page.

If we can't complete a service, we refund it in full.

Gift-card codes and upgrades to your own account can't be refunded once they have been delivered or applied.

If we can't deliver a gift card or apply an upgrade, we refund it in full.

You can cancel a membership at any time. You keep access until the end of the period you have paid for. We don't refund part of a period.

If an order placed with LAUNCH50 qualifies for a refund, we refund the amount you actually paid.

If you used Payment instead of Send Money, sent the wrong amount, or sent money to the wrong number, message us straight away with the TrxID. We will help where we can, but we can't recover money sent to a number that isn't ours.

Message us on WhatsApp or by email with your order number and the reason. We reply as soon as we can and tell you whether the refund is approved.

Approved refunds are paid back within 7 working days by the method you paid with: to the bKash or Nagad number you paid from, or to your card through our checkout provider. Your bank may take extra time to show a card refund.

Please talk to us first. A message is almost always the fastest way to sort out a problem.